Information for Clients

The Children’s Contact Service (CCS) is available for children up to 12 years old (or up to 14 years old if their contact arrangements are combined with younger brothers or sisters). Children who are under a Department of Human Services order are not eligible for this service as their contact arrangements are the responsibility of the State Government. 

To use our service, please download and complete the commUnity+ CCS Application Form.  Please mail the form or drop it in to our office.

With the form, please include a copy of your current Family Court Order or Parenting Plan and any current intervention order, if applicable.

Once we have received all forms from all parties, we will contact you to conduct an individual assessment. During that conversation we can provide further information regarding the current waiting list and the conditions of the service. Staff will also arrange to spend time with the children involved before the first supervised visit or changeover occurs.

For assistance with your application form please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on (03) 7379 0111.

Cost

  • Supervised Visits: Each parent pays $15 for each visit
  • Change Overs: Each parent pays $10 per use
  • Under special circumstances fees may be negotiable.
  • Service availability

The service works using a booking system. We will book specific times for you to use the service based on your needs. We will do our best to accommodate your needs but it is subject to availability, 

Normal operating hours:

  • Wednesday 9.00am-6.00pm
  • Thursday 9.00am-6.00pm
  • Friday 9.00am-3.00pm
  • Saturday 9.00am-5.30pm

If these timeframes are not suitable, they may be negotiated with staff, subject to the limitations of the program resources.

Please note that the Children's Contact Service will be closed from 23 December 2017 to 1 January 2018 and appointments are not available during this period.