Information for Clients

The Children’s Contact Service (CCS) is available for children up to 12 years old (or up to 14 years old if their contact arrangements are combined with younger brothers or sisters). Children who are under a Department of Human Services order are not eligible for this service as their contact arrangements are the responsibility of the State Government. 

To use our service, please download and complete the commUnity+ CCS Application Form.

Please email the form to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you may mail the form by post or hand deliver it to our office. 

With the form, please include a copy of your current Family Court Order or Parenting Plan and any current intervention order, if applicable.

Once we have received all the forms from all parties, we will contact you to conduct an individual assessment. During that conversation, we can provide further information regarding the current waiting list and the conditions of the service. Staff will also arrange to spend time with the children involved before the first supervised visit or changeover occurs. 

For assistance with your application form please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 1800 266 675 


824 Ballarat Road, Deer Park VIC 3023

46 Grantham Street, Brunswick West VIC 3055

5 Blucher St, Glenroy VIC 3046


  • Supervised Visits: Each parent pays $15 for each visit
  • Change Overs: Each parent pays $10 per use
  • Under special circumstances, fees may be negotiable.

Service Availability

The service works using an Intake Assessment system. We will book specific times for you to use the service based on your needs. We will do our best to accommodate your needs but it is subject to availability. 

Operating Hours

Changeovers & Supervised Visits:

Wednesday, Thursday & Friday: 2:00pm - 6:00pm

Saturday: 9:30am - 5:30pm

Sunday: 10:30am - 2:30pm

Office Hours:

Tuesday, Wednesday, Thursday & Friday: 8:30am - 4:30pm